What is support ticket means?

What is Support Ticket?

Normally, you can contact some company via e-mail - you send a message, and you get a reply. This works good, but when there is more customers - support staff may be confused.

To provide better support, we use Support Tickets - you describe the problem on our website, and send the form so there is created a ticket with an unique ID. You'll be notified by email everytime your ticket has changed - example when our support staff reply.

As long as your issue is resolved, your ticket will be open - and because all conversation's messages will be in the same place.

 

For any query regarding any hosting plans or services please contact us at the following touch points. Our representatives will be delighted to get back to you within a minimum time frame.
Department
Sales
Support
Billing
  • 19 Users Found This Useful
Was this answer helpful?

Related Articles

I dont have a credit card, what other payment methods can I use?

We have various other offline payment options that you can use to send us money. I. ICICI Bank...

What is Bandwidth mean?

In normal electronic terms, bandwidth refers to a range within a band of frequencies, or data sum...

2.How long does it take for my account to be setup after signing up?

  if you make online payment, No more waiting! Publish your website right now with Instant...

Can I host friends?

Yes, you may host your friends. If you want your friends to have their own control panels for...

What is your network uptime ?

Our Domain takes every necessary mesures to ensure UpTime of 100% and give a guarantee of 99.9%....